Privacy Policy - Feishi Optical

1. Introduction

Feishi Optical (hereinafter referred to as "we") respects your privacy rights and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information, as well as your rights under the GDPR (General Data Protection Regulation).

2. Information We Collect

2.1 Information You Provide Voluntarily

Name, email address, company name, phone number
Inquiry content, product interests, purchase quantity
Attachments you upload (such as design drafts, reference images)

2.2 Automatically Collected Information

IP address, browser type, device information
Time and duration of page visits
Referral source URLs

3. Purposes of Information Use

We use the collected information for the following purposes:

Process and respond to your inquiries
Provide product information and service updates
Improve website functionality and user experience
Prevent fraud and ensure website security
Fulfill legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

With your explicit consent
Cooperation with service providers (such as logistics, payment processing), and they must comply with confidentiality obligations
Required by laws and regulations or in response to judicial proceedings
To protect our rights, property, or safety, as well as the safety of customers or others

5. Data Storage and Security

We adopt appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. These measures include encrypted transmission, access control, and regular security audits.

Your information will be stored on our servers located in China. For EU residents, please note that data transfer may involve cross-border transmission.

6. Data Retention Period

We retain your personal information only for the period necessary to fulfill the purposes. Typically, inquiry information will be retained for 3 years, unless you request deletion or the law requires otherwise.

7. Your Rights (GDPR)

Under GDPR, you enjoy the following rights:

Right of Access: Request a copy of your personal information held by us
Right of Rectification: Request correction of inaccurate personal information
Right of Erasure: Request deletion of your personal information under certain circumstances
Right to Restrict Processing: Request restriction of processing your personal information
Right to Data Portability: Obtain your personal information in a structured format and transfer to a third party
Right to Object: Object to certain processing activities based on legitimate interests

To exercise the above rights, please contact us at fs@feishioptics.com. We will respond to your request within 30 days.

8. Cookie Usage

This website uses necessary cookies to ensure basic functionality. We do not use third-party analytics or advertising cookies. You can manage cookie preferences through your browser settings.

9. Children's Privacy

This website is intended for business customers and does not target children under 16. We do not knowingly collect personal information from children.

10. Policy Changes

We may update this Privacy Policy from time to time. Any material changes will be notified on the website. We recommend reviewing this page regularly to stay informed of the latest information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us through the following methods:

Email: fs@feishioptics.com
WhatsApp: +86 137 5843 6021
Business Hours: Monday to Friday 9:00 AM - 6:00 PM (BJT Timezone)